Returns Policy

At Blossom & Easel, we strive to provide our customers with the best possible shopping experience. We understand that sometimes a return may be necessary, and we are here to assist you. Please read our returns policy carefully to ensure a smooth and hassle-free return process.

  1. Eligibility for Returns
    • We accept returns for most products within 30 days from the date of delivery.
    • To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received. It should also include all accessories, tags, and manuals, if applicable.
  2. Non-eligible Items The following items are not eligible for return:
    • Personalized or custom-made products.
    • Perishable goods, such as food items or flowers.
    • Health and personal care items, including but not limited to cosmetics, skincare, and intimate apparel (for hygiene reasons).
    • Gift cards.
  3. Return Process To initiate a return, please follow these steps:
    • Contact our customer support team within 30 days of receiving the product. You can reach us via email or phone. Provide your order details and reason for the return.
    • Our customer support team will guide you through the return process, providing you with a return authorization if applicable.
    • Pack the item securely in its original packaging, including all accessories, tags, and manuals. Attach the return label provided by our customer support team, if applicable.
    • Ship the package back to us using a reliable and trackable shipping method. Please retain the tracking number for reference.
    • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
    • If the return is approved, we will process the refund according to your original payment method. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.
  4. Refunds
    • Refunds will be issued within 7 business days of approving the return.
    • The refund will be processed to the original payment method used during the purchase. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.
  5. Damaged or Defective Items
    • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
    • Provide us with details and, if possible, attach photos showing the issue.
    • Our team will assist you in resolving the problem by offering a replacement, repair, or refund, depending on the situation.
  6. Exchange Policy
    • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process mentioned above, and place a new order for the desired item.
  7. International Returns
    • International returns follow the same process as mentioned above. However, please note that customers are responsible for the shipping costs and any customs fees or taxes associated with the return.
  8. Contact Information If you have any questions or need further assistance regarding our returns policy, please contact our customer support team:
    • Email: info@blossomandeasel.com
    • Phone: 01962 398303

Note: This returns policy is subject to change without prior notice. It is recommended to review the policy at the time of your purchase or contact our customer support team for any clarifications.